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Clemens offers one vision plan through Davis Vision, offers both in-network and out-of-network coverage, and is included in the Medical plan.

  • Insurance carrier contact information
    Medical Independence Administrators 1-844-864-4352 Prescription: SmithRx 1-844-454-5201 Mail order prescription: Amazon Pharmacy (through SmithRx) 1-855-206-3605 Telemedicine - Hatfield location Alliance Primary Health 215-607-7256 Telemedicine - Other locations 98point6 1-866-657-7991 HSA Health Equity 1-866-346-5800
  • Search for a Medical provider
    Visit If you are searching for a provider outside of the Greater Philadelphia area you will need to change your plan to National BlueCard PPO. You should also confirm with the doctor’s office or facility directly when scheduling an appointment that they are in-network with your insurance.
  • How to get a new ID card
    Medical: Click here for step-by-step instructions. Prescription: Click here for step-by-step instructions.
  • How to register on the Independence Administrators member website
    When you register on the Independence Administrators portal, you will have access to print an ID card, view your claims, or find an in-network doctor. Visit to register. If you do not have your Member ID, you can use your social security number to register. If have any questions, please feel free to contact your benefits advocate, Jen Witter, at 215-660-0339 or Watch this video to learn more:
  • Prescription medicine information through SmithRx
    What is SmithRx? Click here to learn more. Covered prescriptions: Click here to determine which medications are covered under your plan and any applicable limitations. Mail order pharmacy information: Click here for enrollment instructions. Other helpful resources from SmithRx, your Prescription provider: Understanding your SmithRx prescription benefits (in English and Spanish) National chain pharmacy listing How to use the SmithRx portal
  • How do I use Telemedicine?
    With telemedicine you can contact a physician by phone call or video call any time of the day or night. For Hatfield team members: Alliance Primary Health Located in the Family Wellness Center, the of trusted healthcare providers and nurses are here to provide expert advice about your health. You and your family members enrolled in the Clemens medical plan can visit us when you are sick, for routine checkups, physical exams, chronic condition management, and much more. ​ How much does it cost? If you and your family members are enrolled in the Clemens medical plan, your sick visits to Alliance are only $10 per visit.​ ​ How do I contact Alliance Primary Health? You can call them at 215-607-7256 or visit the Patient Portal at For all other locations: 98point6 With 98point6, all your primary care concerns covered with no appointments, no travel and no waiting rooms. Our board-certified physicians can treat a wide variety of conditions. Click here to learn more and sign up.​
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